Shipping policy

Italian and European Orders:

  • Orders to Italy: Delivered within 5 business days with GLS.
  • Orders to the EU: Delivered within 5 business days with UPS.

International Orders:

  • Orders to North America, UK* and Switzerland: Delivered within approximately 5-7 business days with UPS courier. (*Note: Due to Brexit, orders to the UK might experience additional delays.)

  • Orders to the rest of the world: Delivered within approximately 7-14 business days with a DHL courier.

Important Notices:

  • We are not responsible for lost packages.

  • International delivery costs do not include any taxes or duties that may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient.

  • For detailed information on taxes, duties, and customs regulations, please check our "EXTRA EU: shipping info" page or contact your local customs office directly.

Refusal of Payment:

  • If the recipient refuses to pay taxes and duties, the item(s) will be returned to the sender. The order will be refunded, excluding the return fee, customs fees, and the original shipping fee.

We strive to provide accurate delivery times and ensure a smooth shipping experience. For any inquiries or assistance, please contact our customer service. Thank you for choosing LE ORSINE.