EXTRA-EU: Shipping info

At LE ORSINE, we are delighted to serve customers worldwide and make every effort to ensure a smooth and transparent shipping process. When placing an order outside the European Union, it's important to note that your shipment may be subject to customs and import duties, which are determined by the customs authorities at the destination country. Please be aware that we have no control over these charges, as customs policies and duties vary from country to country.

Customs Responsibilities

  1. Recipient's Responsibility: Any taxes, import duties, or customs fees incurred are the responsibility of the delivery recipient. Please be informed of the customs regulations in your country to avoid any surprises upon delivery.

  2. Refusal of Payment: In the event that the recipient refuses to pay the required taxes and import duties, the item(s) will be returned to the sender. The refund will be processed, excluding the return fee, customs fee, and the original shipping fee.

Shipping Destinations and Duties

To provide more clarity, here's a summary of duties for some of our most popular shipping destinations:

  • U.S.A.: No duties for orders below US$ 800.

  • U.K.: We cover your VAT, but duties may apply. Please check the specific duties for your order.

  • Switzerland: 22 Fr. advanced fee + 8% duties + 8% VAT.

  • Norway: No duties + 25% VAT.

  • Australia: 5% duties + 10% VAT.

  • Singapore: 7% VAT.

Additional Information

  • Customs Procedures: Customs clearance procedures may cause delays beyond our original delivery estimates. While we strive to ensure timely delivery, please be patient if your order is undergoing customs processing.

  • Check Your Local Regulations: We recommend checking your local customs regulations for the most accurate and up-to-date information on duties and taxes.

For any inquiries or assistance related to shipping, customs, or your order, feel free to contact our customer service team. We're here to make your international shopping experience as seamless as possible.

Thank you for choosing LE ORSINE. We appreciate your trust in our products, and we look forward to delivering them to you with care.